Shipping policy

SHIPPING

All lead times shown throughout the website are estimates through third party shipping companies. Collection Noir Ltd is not responsible for any delays.

Your shipping options may vary depending on your location. Shipping options and charges are available on the checkout page of our Site for domestic and international orders. Due to the large size and weight of some of our products certain orders may be subject to additional shipping charges. We recommend that you contact info@collectionnoir.com should you wish to obtain a full shipping cost prior to placing your order. Alternatively, you can place the order and customer care will contact you to advise of any additional shipping charges. 

All shipping charges are non-refundable and all return shipping costs are the responsibility of the buyer. We recommend all returns be sent insured and with tracking as we cannot be held responsible for lost or damaged products. 

DELIVERY

All shipments and deliveries are done via third party companies. We will not be held liable for any damages after the product has left our warehouse. Any transit damage discovered after the fact and not noted in writing on the bill of lading will preclude a damage claim with the appropriate company. It is the responsibility of the receiver to inspect all items before signing off on the BOL or allowing the driver to leave. If your order arrives in such a condition, please contact us immediately. Collection Noir Ltd will accept responsibility for defective or damaged products if determined to be a manufacturing or quality issue.

We require a signature for any goods delivered, at which point responsibility for any purchased goods passes to you. The goods are your responsibility from the time we deliver them to the address you gave us. The courier will give you the option to update your delivery preferences once goods have been shipped. COLLECTION NOIR will not be responsible for any delivery without a signature due to your change of preferences. Delivery will have been deemed to have taken place as and when the Courier leaves the goods in accordance with your preferences.

All international customers purchasing from us will be denoted as ‘Delivery Duty Unpaid’ (DDU) and will be charged for the items purchased and shipping costs only. Duties, taxes, and other compulsory payments when shipping internationally are the sole responsibility and shall be paid in full by the customer. We recommend that you contact your local customs authority to determine a landed cost price prior to purchase completion. 

COLLECTION NOIR is not responsible for any delays caused by destination customs clearance processes.

If delivery is delayed by any event outside of our control, we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to cancel your order and we will give you a refund in full for any goods you have paid for but not received.